troubleshooting guide

UPS Thermal Label Is Cut Off — How to Fix It

Fix ups thermal label is cut off without shrinking, cropping or blurring the barcode. Check paper size, scale, orientation and printer setup before shipping.

Best next step

Follow the symptom-led steps before buying or reprinting postage.

Start with the tool or template that matches this guide before printing paid postage again.

Last reviewed: 2026-06-15

Quick answer

A UPS thermal label is usually cut off when the printer media size, orientation, roll alignment or scale setting does not match the label file. Set 4×6 media, print at 100%, and run one blank calibration sheet before reprinting live postage.

Recommended size: 4 × 6 in
Print scale: 100%
Orientation: Portrait

Symptom-led fix

Find the cause before reprinting

Follow the symptom that best matches your bad print. Each step points to the safest next tool before you buy postage again.

Print one test at 100% / Actual Size first.

Whole label is smaller

The 4×6 boundary measures around 3.7×5.6 or the barcode looks compressed.

Disable Fit to Page, choose Actual Size, then calculate the correction if the ruler measurement is still off.

Calculate corrected scale

Printed from browser preview

The browser added margins or shrank the PDF to fit the sheet.

Download the label PDF and print from a PDF viewer at 100% before changing marketplace settings.

Check PDF page size

New printer or roll

Every label from this printer is slightly small.

Run a calibration sheet so you know whether the printer driver or the label file is causing the shrink.

Print calibration sheet

Preflight checklist

Identify whether the symptom is scale, paper size, offset or scan quality.
Run a blank template before buying new postage.
Reprint the original PDF after settings are corrected when the platform allows it.

Confirm the UPS file is 4×6

Before blaming the printer, inspect the downloaded label PDF. If the file is a Letter sheet with a label area, sending the whole page to a 4×6 printer can crop or shrink the output.

Set media size in both places

Thermal printers often have a system driver setting and an app print-dialog setting. Set both to 4×6 inch stock so one layer does not override the other.

Separate cropping from offset

If one edge is missing but the size is correct, reload the roll, center the guides and recalibrate. Do not shrink the whole UPS label to hide an offset problem.

Check service and tracking areas

UPS labels include scan and service blocks that must remain readable and flat. Reprint if the barcode or routing text is clipped.

Source notes

This guide is based on recurring seller-support patterns: labels printed from browser previews, PDF viewers resizing files, thermal rolls loaded off-center, and barcodes losing quiet-zone whitespace.

When a platform or carrier offers a specific label-format setting, follow that official setting first, then use the checker and templates here to confirm print scale, paper size, orientation, and barcode quiet zone before shipping.

For troubleshooting, prioritize fixes that include printer model, paper size, PDF viewer, and scale setting before reprinting paid postage.

FAQ

Should I re-buy postage?

Usually no. First fix the print settings and reprint the original PDF if your platform allows it.

Why does Actual Size matter?

Barcode scanners expect the bars and quiet zone to remain within tolerance. Shrinking can make scans fail.

Can tape cause scanning problems?

Yes. Glossy tape over a barcode can reflect light and reduce scan reliability.

What should I try first if I am in a hurry?

Download the label PDF, print from a PDF viewer at 100% / Actual Size and make sure the selected paper size matches the paper in the printer.

How do I know whether the printer or the label file is the problem?

Print a blank template at 100%. If the template is also wrong, fix printer settings before changing the label file or buying new postage.