Problem finder

Fix the print problem you can see.

This page is only for problems after a bad print: wrong scale, wrong PDF page size, cut-off output or barcode scan risk.

Problem finder

Start from the visible symptom

Use this order: choose what you can see, confirm why this tool is the right one, then run only that diagnostic. Setup checks stay on the home page; physical test prints stay in Test Print.

1 · Choose the symptom

2 · Run this check

Scale calculator

Measure one edge and calculate the print percentage to try next.

Why this check

Use this when the whole label is consistently smaller or larger. It answers: what print scale should I try next?

Calculator

Use matching measurements

Measure width-to-width or height-to-height. For a 4×6 label, the 4-inch width is usually easiest to measure.

Printed size now (inches)Example: the 4-inch edge printed as 3.8.Target size (inches)Example: the same edge should be 4.

Use this print scale

105.3%

If your driver only supports whole numbers, round to the nearest percent and run a blank calibration print before printing paid postage.

Next best step

Disable Fit to Page first

If the label is smaller than expected, use Actual Size / 100%, then try the calculated scale only after one measured test.

Read scale guide